Elasticsearch, Logstash, and Kibana appreciate the benefit of having vibrant and useful communities. You have our assurance of superior-top quality support and single supply of fact being an Elasticsearch Company client, though the Elastic Neighborhood may also be a useful resource for you everytime you want it.
In case you are in cost-free demo, you also are qualified to obtain the Elasticsearch Support Regular level support for as long as the trial is active.
The key concentrate of support is to make sure your deployment displays a green position and is out there. There's no certain Preliminary or ongoing response time, but we do strive to interact on just about every situation inside 3 business times.
With the Elasticsearch Service Console: Visit the Support web page or pick the support icon, that looks like a daily life preserver, on any page while in the console. Speak to us by e mail: [email protected]
Incorporate the deployment ID that you would like help with, especially if you might have various deployments. You'll find the deployment ID about the overview website page for your cluster during the Elastic Cloud Console.
For anyone who is on an Elasticsearch Service Common membership and you simply are interested in moving to Gold or Platinum support, remember to Speak to us. We also advocate that you just read our greatest tactics guide for receiving the most out of your support knowledge:
We can provide support irrespective of whether your surroundings is on-prem or in the cloud. Contact our group to debate your specific infrastructure and needs, such as SLAs and security demands.
Should you have any technical inquiries that aren't for our Support group, hop on our Elastic Group boards and obtain responses through the experts from the Neighborhood, such as folks from Elastic.
For customers devoid of an Lively membership, stop by the Elastic community boards and acquire responses from the authorities from the Local community, which includes people today from Elastic.
Describe the trouble. Contain any pertinent particulars, like mistake messages you encountered, dates and times when the trouble occurred, or the rest you think that may very well be handy.
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In search of unexpected emergency Elasticsearch support? Do you think you're acquiring operational problems together with your self-managed Elasticsearch cluster in creation natural environment?
By electronic mail: [email protected]. If you Get in touch with us by e-mail, be sure to use the e-mail deal with you registered with, making sure that we may help you extra quickly. Elasticsearch support When you are utilizing a distribution record as your registered email, You can even sign up a second electronic mail handle with us.
Explain the issue. Consist of any applicable specifics, such as mistake messages you encountered, dates and instances when the challenge occurred, or anything else you're thinking that may be practical.
Elasticsearch, Logstash, and Kibana appreciate the good thing about owning vivid and valuable communities. You have got our assurance of superior-quality support and one source of fact being an Elastic Cloud consumer, nevertheless the Elastic Neighborhood may also be a useful source to suit your needs whenever you want it.
With the release of The brand new Support Portal, even In case you have an present account, you might be prompted to update your password.
To learn more, Check out Quality Support Providers Policy. If you are on a typical subscription, and you simply have an interest in upgrading your support stage, remember to Call us. We also suggest that you just read through our greatest practices tutorial for receiving the most out within your support working experience:
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Speak to us plus a member of our staff will attain out to you inside of minutes We’ll swiftly make it easier to get a contract in position so we might get to operate resolving your Elasticsearch challenges and Obtain your ecosystem operational as quick as is possible.
Just open a case to let us know the name and electronic mail handle you want to to generally be extra. When opening a situation, There are some stuff you can do to obtain assist more quickly: