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The primary target of support is to ensure your deployment reveals a green position and is on the market. There isn't a assured Original or ongoing response time, but we do strive to have interaction on each concern inside of a few organization days.
With the Elasticsearch Service Console: Go to the Support page or decide on the support icon, that looks similar to a lifestyle preserver, on any page while in the console. Get in touch with us by electronic mail: [email protected]
Consist of the deployment ID that you might want assist with, particularly when you may have quite a few deployments. Yow will discover the deployment ID over the overview web site for your personal cluster during the Elastic Cloud Console.
Should you be on an Elasticsearch Support Normal subscription and you simply have an interest in transferring to Gold or Platinum support, remember to Make contact with us. We also suggest that you browse our greatest procedures manual for getting the most out within your support practical experience:
We can provide support regardless of whether your atmosphere is on-prem or in the cloud. Call our workforce to debate your particular infrastructure and requirements, together with SLAs and protection requirements.
Explore your distinct specifications After you enter a support contract with Instaclustr, you will end up leveraging greater than three hundred million node hours of administration and support expertise with open up source Elasticsearch support technologies, such as the Open up Distro of Elasticsearch.
Should you Speak to us by electronic mail, remember to use the email tackle that you choose to registered with, to ensure that we can assist you extra promptly.
Describe the problem. Contain any related facts, together with mistake messages you encountered, dates and occasions when the trouble transpired, or anything you believe might be useful.
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Seeking crisis Elasticsearch support? Are you currently acquiring operational challenges with your self-managed Elasticsearch cluster in output environment?
By electronic mail: [email protected]. In case you Make contact with us by electronic mail, make sure you use the email handle that you choose to registered with, in order that we will help you more immediately. For anyone who is utilizing a distribution list as your registered email, You may as well sign up a second email tackle with us.
These subscription degrees supply guaranteed reaction occasions for support challenges, greater support protection hours, and support contacts at Elastic. In addition it includes support for the way-to and advancement questions. The precise support coverage will depend on your subscription amount.
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Support is provided by e-mail or in the Elastic Support Portal. The principle aim of support is to make certain your Elasticsearch Company deployment exhibits a inexperienced position and is obtainable. There is not any guaranteed First or ongoing response time, but we do try to have interaction on each and every challenge within 3 small business days.
Contain the deployment ID you want help with, particularly if you may have a number of deployments. The deployment ID are available on the overview webpage on your cluster during the Elasticsearch Services Console.
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As an Elasticsearch Service customer, you will receive an electronic mail with Guidance ways to log in into the Support Portal, in which you can observe equally recent and archived circumstances.
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