Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining vivid and beneficial communities. You have got our assurance of higher-excellent support and single supply of reality being an Elasticsearch Assistance shopper, but the Elastic Group can be a useful resource for you everytime you need it.
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For anyone who is utilizing a distribution record as your registered email, It's also possible to register a second e mail address with us. Just open up a scenario to let's know the title and electronic mail deal with you want to being included.
Through the Elasticsearch Service Console: Visit the Support website page or pick out the support icon, that looks just like a lifestyle preserver, on any site within the console. Get hold of us by email: [email protected]
Get in Touch Why Instaclustr Unmatched practical experience Our support workforce has intensive familiarity with Elasticsearch’s specialized particulars and operational nuances. Our managed support pedigree and broad customer foundation ensures that we hold the expertise to fit any customer surroundings. It’s what we do day to day On a regular basis, we provide mission essential, higher general performance, and always-on details solutions for our customers. Our firm is centered on the operational efficiency of Elasticsearch and complementary open source knowledge layer systems. Focused workforce Elasticsearch support workforce is created up of dedicated engineers and Elasticsearch industry experts with intensive operational experience. We have now the chance to help keep the clusters working effectively and successfully below many ailments and use scenarios Unmatched practical experience Our support workforce has intensive familiarity with Elasticsearch’s technological specifics and operational nuances.
If you are on an Elasticsearch Services Common subscription and you simply have an interest in going to Gold or Platinum support, please Call us. We also suggest that you choose to read through our best techniques guideline for receiving the most out of your respective support experience:
We Elasticsearch support can offer support no matter if your natural environment is on-prem or in the cloud. Speak to our team to discuss your unique infrastructure and necessities, together with SLAs and protection wants.
In case you have any technological inquiries that are not for our Support staff, hop on our Elastic Neighborhood boards and acquire responses in the gurus within the Local community, such as men and women from Elastic.
For customers devoid of an Lively subscription, visit the Elastic Local community discussion boards and get answers through the specialists in the Group, such as persons from Elastic.
If you simply signed up for a trial, you don't get use of the Support Portal until you subscribe. As an alternative, it is possible to request help utilizing the other solutions detailed On this doc.
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Trying to find unexpected emergency Elasticsearch support? Do you think you're acquiring operational issues together with your self-managed Elasticsearch cluster in generation setting?
If you're a brand new customer who just signed up for Elasticsearch Company, it normally takes some hrs in your Support Portal use of be setup. When you've got issues, access out to us at [email protected].
These subscription degrees give assured reaction moments for support challenges, far better support coverage several hours, and support contacts at Elastic. Additionally, it includes support for how-to and growth concerns. The precise support coverage depends upon your subscription stage.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining vivid and valuable communities. You have our assurance of significant-excellent support and one source of truth as an Elastic Cloud person, nevertheless the Elastic community can be a practical source for you when you need it.
With the release of The brand new Support Portal, even For those who have an present account, you may be prompted to update your password.
To find out more, check Top quality Support Expert services Policy. If you're on an ordinary subscription, and you also have an interest in upgrading your support level, make sure you Speak to us. We also endorse that you simply go through our greatest tactics manual for obtaining the most out of your respective support working experience:
Some individuals market support and afterwards don’t wander the wander. To be a pure open up resource company, we are able to only differentiate on value and support, and we care deeply about preserving very good support and resolving our customers’ issues quickly.
Being an Elasticsearch Company customer, you might receive an email with Guidance ways to log in into the Support Portal, in which you can observe the two existing and archived circumstances.
Just open a case to let's know the identify and e mail deal with you desire to to get additional. When opening a situation, there are a few things you can do to get help more quickly: