Elasticsearch, Logstash, and Kibana get pleasure from the advantage of acquiring lively and beneficial communities. You've our assurance of substantial-good quality support and single source of fact being an Elasticsearch Support shopper, nevertheless the Elastic Local community can also be a beneficial useful resource for yourself when you need to have it.
If you are in cost-free trial, you will also be eligible to get the Elasticsearch Provider Common amount support for so long as the demo is Lively.
The main target of support is to make certain your deployment exhibits a environmentally friendly position and is available. There is absolutely no certain initial or ongoing response time, but we do strive to have interaction on each problem inside of a few organization times.
In the Elasticsearch Support Console: Visit the Support page or select the support icon, that looks like a lifestyle preserver, on any website page during the console. Get in touch with us by e mail: [email protected]
Incorporate the deployment ID that you'd like assist with, particularly if you've got various deployments. Yow will discover the deployment ID on the overview web site for your personal cluster during the Elastic Cloud Console.
When you've got any technological queries that aren't for our Support workforce, hop on our Elastic Group forums and get answers in the experts in the Group, which include persons from Elastic.
We can offer support whether or not your atmosphere is on-prem or within the cloud. Get hold of our group to discuss your precise infrastructure and demands, together with SLAs and security needs.
Talk about your particular prerequisites Once you enter a support deal with Instaclustr, you will end up leveraging greater than 300 million node several hours of management and support experience with open resource technologies, including the Open Distro of Elasticsearch.
For buyers without having an active subscription, check out the Elastic community message boards and obtain responses in the gurus in the Neighborhood, which include men and women from Elastic.
Describe the trouble. Include things like any applicable details, such as error messages you encountered, dates and moments when the situation transpired, or the rest you believe might be useful.
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By email: [email protected]. For those who Get hold of us by e mail, be sure to use the e-mail deal with that you simply registered with, so that we can help you much more rapidly. If you are employing a distribution listing as your registered e-mail, you can also sign up a 2nd email handle with us.
These subscription levels present assured reaction moments for support problems, improved support protection hours, and support contacts at Elastic. It also incorporates support for how-to and enhancement thoughts. The precise support coverage relies on your subscription amount.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining vibrant and valuable communities. You've our assurance of significant-high quality support and one source of real truth as an Elastic Cloud consumer, but the Elastic Local community can be a useful useful resource for you personally everytime you want it.
Support is furnished by electronic mail or with the Elastic Support Portal. The leading emphasis of support is to make certain your Elasticsearch Company deployment exhibits a green status and is out there. There's no certain initial or ongoing response time, but we do try to have interaction on each and every challenge within 3 business times.
Include things like the deployment ID that you would like assist with, especially if you may have quite a few deployments. The deployment ID can be found around the overview website page in your cluster during the Elasticsearch Service Console.
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Being an Elasticsearch Assistance purchaser, you might get an e-mail with instructions tips on how to log in on the Support Portal, where you can track both current and archived situations.
Just open a situation to let us know the identify and email deal with you want to to become additional. When opening a scenario, Here are a few stuff you can do to obtain assist more rapidly: