Elasticsearch, Logstash, and Kibana delight in the good thing about owning vivid and handy communities. You may have our assurance of large-high quality support and one supply of reality being an Elasticsearch Support consumer, but the Elastic Group can be a helpful useful resource to suit your needs whenever you require it.
For anyone who is in cost-free trial, you will also be eligible to have the Elasticsearch Company Conventional degree support for so long as the trial is Lively.
In case you are employing a distribution list as your registered e mail, you can also sign-up a 2nd email tackle with us. Just open up a situation to allow us to know the identify and e-mail tackle you would like to get additional.
Through the Elasticsearch Company Console: Go to the Support page or decide on the support icon, that looks similar to a existence preserver, on any site inside the console. Get hold of us by electronic mail: [email protected]
Include things like the deployment ID that you would like help with, particularly when you have got quite a few deployments. Yow will discover the deployment ID around the overview web site for the cluster within the Elastic Cloud Console.
Should you be on an Elasticsearch Company Conventional subscription so you are interested in transferring to Gold or Platinum support, you should Get hold of us. We also propose you read through our best practices guideline for receiving the most out of the support expertise:
We can provide support whether your ecosystem is on-prem or within the cloud. Get hold of our group to discuss your particular infrastructure and necessities, which include SLAs and security desires.
Discuss your certain prerequisites Once you enter a support deal with Instaclustr, you'll be leveraging in Elasticsearch support excess of 300 million node hrs of administration and support encounter with open supply systems, including the Open up Distro of Elasticsearch.
In case you Call us by email, remember to use the e-mail handle that you simply registered with, to ensure we will let you much more speedily.
Describe the trouble. Include things like any applicable particulars, which includes mistake messages you encountered, dates and times when the issue transpired, or anything you're thinking that could possibly be practical.
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On the lookout for crisis Elasticsearch support? Are you currently owning operational issues with your self-managed Elasticsearch cluster in production atmosphere?
When you are a completely new buyer who just signed up for Elasticsearch Provider, it can take a handful of hours on your Support Portal entry to be create. Should you have inquiries, arrive at out to us at [email protected].
Describe the problem. Involve any appropriate particulars, including mistake messages you encountered, dates and occasions when the challenge occurred, or the rest you believe could possibly be beneficial.
Our support web pages are actually presented in English, to translate to your desired language You should use the crafted-in translate function in Chrome or Firefox.
With the discharge of the new Support Portal, even Should you have an existing account, there's a chance you're prompted to update your password.
To learn more, Check out Premium Support Companies Plan. If you're on a normal membership, and also you have an interest in upgrading your support degree, please Speak to us. We also endorse which you examine our best tactics guideline for obtaining the most out within your support encounter:
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As an Elasticsearch Service purchaser, you'll obtain an e mail with Guidance the best way to log in for the Support Portal, where you can monitor both equally recent and archived conditions.
Just open a scenario to let us know the identify and email address you would like to be included. When opening a scenario, There are many stuff you can do to get support a lot quicker: