Elasticsearch, Logstash, and Kibana get pleasure from the advantage of owning vivid and helpful communities. You may have our assurance of superior-quality support and single source of reality being an Elasticsearch Assistance shopper, nevertheless the Elastic Group may also be a useful useful resource in your case whenever you want it.
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Should you be using a distribution listing as your registered e mail, You may also sign up a second e mail tackle with us. Just open a situation to let's know the name and e mail address you want being added.
Focused Elasticsearch expert support Elasticsearch support when and in which you need it As with our other choices, if you have to take care of your Elasticsearch cluster yourself, we could nevertheless present the 24x7x365 specialist support obtainable inside our managed featuring.
Incorporate the deployment ID that you'd like help with, particularly if you have got many deployments. You will find the deployment ID to the overview page for your cluster during the Elastic Cloud Console.
If you're on an Elasticsearch Services Standard membership and you simply have an interest in transferring to Gold or Platinum support, remember to contact us. We also endorse you examine our best practices guideline for receiving the most out of the support encounter:
We can offer support no matter if your setting is on-prem or inside the cloud. Get in touch with our workforce to debate your certain infrastructure and requirements, together with SLAs and protection wants.
Discuss your distinct requirements Once you enter a support deal with Instaclustr, you'll be leveraging in excess of 300 million node several hours of administration and support practical experience with open supply systems, such as the Open up Distro of Elasticsearch.
For buyers without having an Lively membership, go to the Elastic Local community message boards and obtain solutions from your industry experts within the Local community, together with men and women from Elastic.
If you simply signed up for just a trial, you do not get use of the Support Portal until you subscribe. Instead, you could request help utilizing the other techniques thorough During this document.
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By e mail: [email protected]. In case you Get hold of us by e mail, remember to use the e-mail deal with that you simply registered with, in order that we will help you more immediately. When you are employing a distribution checklist as your registered e-mail, you can also sign up a 2nd email handle with us.
Explain the challenge. Incorporate any pertinent aspects, together with mistake messages you encountered, dates and moments when the trouble happened, or anything else you think that could be useful.
Elasticsearch, Logstash, and Kibana love the benefit of possessing vivid and beneficial communities. You have got our assurance of significant-excellent support and one supply of truth being an Elastic Cloud user, although the Elastic community may also be a handy resource in your case whenever you need to have it.
Support is provided Elasticsearch support by e mail or through the Elastic Support Portal. The principle concentrate of support is to guarantee your Elasticsearch Services deployment displays a green position and is out there. There is absolutely no certain First or ongoing reaction time, but we do attempt to interact on every single situation inside three organization days.
To find out more, Look at Top quality Support Expert services Plan. If you are on a normal subscription, and you also have an interest in upgrading your support level, make sure you Speak to us. We also endorse that you simply read through our greatest practices guidebook for receiving the most out of the support expertise:
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Being an Elasticsearch Company purchaser, you might get an e mail with Recommendations the way to log in on the Support Portal, where you can monitor each recent and archived situations.
Just open up a circumstance to let's know the identify and electronic mail tackle you want to for being additional. When opening a case, there are a few belongings you can perform to obtain aid quicker: